A few days ago I was asked: “What has been the impact of Globalization on Total Quality Management”
The question itself denotes a lack of understanding of TQM. It is like somebody would have asked about the impact of cars sales in TQM. It is completely the opposite. TQM has played in its origins a decisive role in Globalization. Globalisation is a direct consequence of TQM.
In 1954, John Foster Dulles, then the US Secretary of State, despised Japan as a commercial threat to USA. “The Japanese don’t make anything the people in the US would want.” Twenty five years later, in 1979, when Japanese car were starting to be built in america, Business Week mocked: “With [more than] 50 foreign cars on sale here, the Japanese auto industry isn’t likely to carve out a big slice of the US market.”
Later it came “If Japan can… Why can’t we?” broadcasted by NBC in 1980. And Deming.
Anyway, as TQM always does, it has to adapt its processes to the needs of the organization (environment) in every moment and circumstance. Globalization is not an exception.
Deming Part 1 (Uploaded by Murphicus):
Deming Part 2:
Deming Part 3:
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