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What the definition of TQM should be:

Total Quality Management (TQM) is a global management approach that aims for success in achieving a properly built Mission and a set of objectives, aiming at a Vision for the future in a context of a solid code of values, principles and social responsibility. The two main general strategies must be a dual focus on customers and members satisfaction. The most important weapons are the absolute general commitment in continuous improving and the efficient use of the knowledge management.
If TQM were this we did not need GTQM. But TQM has lost its original meaning in many corporations.
Antonio Flores Copyright 23234/08
Features of TQM definition:
a) It is a management approach, not something parallel
b) It is oriented to a Mission, that commits to the long term
c) It aims to achieve objectives
d) There must be a code of values and an ethic system.
e) The priority is to satisfy customers and members of the organization
f) The general commitment is taken for granted
g) Knowledge management has to be fostered and rewarded.
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